How do I return my order?
For further assistance, feel free to contact our support team. Contact Us.
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Returns & Exchanges
Can I exchange my order for something else?
We’re happy to accommodate exchanges, whether you’re looking for a different size, color, or even a completely new product. Below is our exchange and refund process to ensure a smooth experience. Submit an exchange request via our Contact Return Form
Can I return a discounted item?
Yes, items from all our collections — including sale and discounted items — may be returned within our standard 30-day return period. Exceptions – Buy X Get X Free Deals. If your order includes a ‘Buy X Get X Free’ promotion, all items purchased unde
When can I expect my refund?
We aim to process all returns within 2-5 business days. Once your return is received and processed, you can expect your refund within one week. Rest assured, we'll notify you via email as soon as your refund or exchange is initiated!.
Do I have to pay for my return?
However, if you choose to exchange your item instead of returning it, we offer free shipping on the replacement item. 📍 Our return facility is in the Netherlands. The return cost depends on your shipping country. 💡 Important note for Non-EU: You ma
Do I have to pay for my exchange?
We offer free shipping on your replacement order, but you will need to cover the cost of returning the original item. To start your exchange, please fill out our Contact Return Form, and our team will guide you through the process. If you have any co
If I return my order, will the shipping costs be refunded?
We understand that every aspect of your shopping experience is important, including the details of returns. While we strive to make every part of your purchase as seamless as possible, please be aware that the shipping costs from your original order