Returns & Exchanges
Find everything you need to know about returns, exchanges, refund timelines, and costs.
How do I return my order?
To be eligible for a return:. If you have any questions, please contact our support team and include your order number.
Can I exchange my order for something else?
Return shipping costs are the responsibility of the customer. Once your return has been received and approved, your replacement item will be shipped. If you have any questions, please contact our support team and include your order number.
Do I have to pay for my return?
International returns may be subject to import duties or customs fees. These charges are the responsibility of the customer. If you’re unsure about the best option, feel free to contact our support team. We’re happy to help you find the most cost-eff
Do I have to pay for my exchange?
We offer free shipping on your replacement order, but you will need to cover the cost of returning the original item. To start your exchange, please fill out our Contact Return Form, and our team will guide you through the process. If you have any co
When can I expect my refund?
After your refund is processed:. After processing, it may take additional time for your bank or payment provider to complete the transaction:. If it’s been longer than expected, feel free to contact our support team and we’ll be happy to assist you.
Can I return a discounted item?
Buy X Get X Free offers. Customized products are made specifically for you and cannot be returned or refunded. If you only want to return part of a promotional order, we recommend requesting an exchange instead. This allows us to offer a smoother sol
If I return my order, will the shipping costs be refunded?
Return shipping costs are the responsibility of the customer. If you received an incorrect or damaged item, we will cover all shipping costs, including return and replacement.