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CAPS Apparel

Help Center | CAPS Apparel

Where is my order?

Can I change or cancel my order?

Can I change my delivery address?

I haven't received a confirmation email

I received the wrong item

Orders & Tracking

What are your shipping times?

How do I track my order?

My order is delayed

Shipping fees

Shipping policy

Shipping & Delivery

How do I return my order?

Can I exchange my order for something else?

Do I have to pay for my return?

Do I have to pay for my exchange?

When can I expect my refund?

Can I return a discounted item?

If I return my order, will the shipping costs be refunded?

Returns & Exchanges

Refund Policy

Do you have a refund guarantee?

Is there a warranty on my purchase?

Refunds & Warranties

The product I want is out of stock

Will the products in my cart be reserved for me?

How can I search for a particular product?

Products

Which payment methods do you accept?

Why was my payment declined?

When will I be charged?

Is it safe to pay on your website?

Why am I seeing multiple charges or a pending charge?

Payment

My discount isn't working

How do I use my discount/voucher/gift card?

What are the general conditions for discount codes?

Can I use multiple discount codes?

Do discounts apply to sale items?

Can I use a discount after placing an order?

Promotions & Discounts

What's your response time?

I haven't received a response to my e-mail

How can I file a complaint?

Contact

What's your Wholesale Policy?

I want to become a CAPS Apparel Retailer

Wholesale

I want to collab with you

Collabs

Find answers about your order, track your shipment, update your details, or resolve common order issues quickly.

Find information about shipping times, delivery updates, tracking your order, and what to expect during transit.

Find everything you need to know about returns, exchanges, refund timelines, and costs.

Find everything you need to know about refunds, processing times, and warranty coverage.

Everything you need to know about our products — from availability and restocks to sizing and selection. We’ll help you choose the right item and know exactly what to expect before ordering.

Find everything you need to know about payments, accepted methods, billing, and common payment issues. Learn how to complete your purchase securely and what to do if something goes wrong.

Clear information about discount codes, promotions, eligibility, and how to apply them at checkout.

Need help? Find out how to contact our support team and get assistance with your order, returns, or any questions.

Interested in partnering with CAPS Apparel? Learn more about our wholesale opportunities, requirements, and how to become an official retailer.

CAPS Apparel collaborates with a select number of creators and brands that align with our vision. Learn how to apply for potential partnerships.

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