Shipping & Delivery

How do I track my order?

Once your order has been packed and processed, you will receive a confirmation email with your shipping details within 1-2 days. This email will include a tracking number and a link to our Tracking Page. Note: The tracking information may not be imme

When will I receive my order?

This depends on the shipment method you select and the country of destination. The delivery time will be calculated and displayed at checkout. You can find the estimated delivery time frame in both your order confirmation email and on our tracking pa

My order hasn't arrived on time. What should I do?

After placing your order, you can track its progress directly on our Tracking Page. If the delivery timeframe has passed and your package is still not with you, please reach out to us here. Our dedicated Customer Support team will help you out at onc

What are the shipping fees?

That varies per country and per shipping method. The costs are being calculated during the checkout, as soon as you've filled in your address.

What is your shipping policy?

We offer multiple shipping options, depending on your region.Express shipping. For EU customers only. Your package will be shipped from our warehouse in the Netherlands. The costs and delivery time vary per country. No import fees apply. Back-order.

Which carriers do you use?

We offer multiple shipping options, depending on your region. For EU customers only. Your package will be shipped from our warehouse in the Netherlands. The costs and delivery time vary per country. No import fees apply. For EU customers only. One of