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What's your response time?

Our response time is typically within 1-3 business days. Please note, sending us multiple messages across different platforms won't speed up the process, as all your messages will be combined into one ticket. We're committed to assisting you as swift

I haven't received a response to my e-mail

Oh no, we're so sorry! Could you check your spam folder, just in case? If our response isn't there, we typically get back to you within 1-3 business days. If it's been longer and you still haven't heard from us, there's a chance your email might have

How can I file a complaint?

We're truly sorry for any inconvenience this has caused. We're here to help you resolve this as smoothly as possible. To file a complaint, please send us an email and include the following details:. We take all complaints seriously and will investiga