To help us assist you as quickly as possible, we recommend contacting us through one channel only. Sending multiple messages across different platforms may slow down the process, as all messages are merged into one ticket. We appreciate your patience

<blockquote id="isPasted">Our response time is typically within 1&#x2013;3 business days.</blockquote>To help us assist you as quickly as possible, we recommend contacting us through <a href="https://capsapparel.com/pages/help-center?hcUrl=%252Fen-US%252Fcontact" target="_blank" rel="noopener noreferrer">one channel only</a>. Sending multiple messages across different platforms may slow down the process, as all messages are merged into one ticket.We appreciate your patience and will get back to you as soon as possible.

What's your response time?

If it’s been longer than expected, there’s a chance your message didn’t reach us. Please feel free to contact us again and we’ll make sure your request is prioritized. Contact us here

<blockquote id="isPasted">We&#x2019;re sorry you haven&#x2019;t received a response yet &#x2014; we understand how important it is to hear back quickly.</blockquote><h4 id="we-typically-reply-within-13-business-days-if-you-havent-seen-a-response-please-check">We typically reply within 1&#x2013;3 business days. If you haven&#x2019;t seen a response, please check:</h4><ul><li style="line-height: 1;">Spam or junk folder</li><li style="line-height: 1;">Promotions tab (Gmail)</li><li style="line-height: 1;">That your email address was entered correctly</li></ul>If it&#x2019;s been longer than expected, there&#x2019;s a chance your message didn&#x2019;t reach us.Please feel free to <a href="https://capsapparel.com/pages/help-center?hcUrl=%252Fen-US%252Fcontact" target="_blank" rel="noopener noreferrer">contact us again</a> and we&#x2019;ll make sure your request is prioritized.<a href="https://capsapparel.com/pages/help-center?hcUrl=%252Fen-US%252Fcontact" target="_blank" rel="noopener noreferrer">Contact us here</a>

I haven't received a response to my e-mail

If you’d still like to file a complaint, please contact us and include the following details:. Our team will carefully review your case and work towards a fair and satisfactory solution. We aim to respond within 24–48 hours. Please note that sending

<blockquote id="isPasted">We&#x2019;re sorry to hear you&#x2019;ve had a negative experience &#x2014; we take all feedback seriously and are here to help resolve this as quickly as possible.</blockquote><h4 id="before-submitting-a-complaint-you-may-find-a-quick-solution-in-our-help-center-where-we-cover-common-questions-about-orders-shipping-and-returns">Before submitting a complaint, you may find a quick solution in our <a href="https://capsapparel.com/pages/help-center?hcUrl=%252Fen-US" target="_blank" rel="noopener noreferrer">Help Center</a>, where we cover common questions about orders, shipping, and returns.</h4>If you&#x2019;d still like to file a complaint, please <a href="https://capsapparel.com/pages/help-center?hcUrl=%252Fen-US%252Fcontact" target="_blank" rel="noopener noreferrer">contact us</a>&#xA0;and include the following details:<ul><li style="font-size: 12px; line-height: 1;">Your name and order number (if applicable)</li><li style="font-size: 12px; line-height: 1;">A clear description of the issue</li><li style="font-size: 12px; line-height: 1;">Your preferred resolution (e.g. refund, replacement, exchange)</li></ul>Our team will carefully review your case and work towards a fair and satisfactory solution.We aim to respond within 24&#x2013;48 hours. Please note that sending multiple messages may slow down the process, as all inquiries are handled in one conversation.Your feedback helps us improve &#x2014; thank you for bringing this to our attention.

How can I file a complaint?

Send us an email and we'll get back to you as soon as we can.

CAPS Apparel

Get in touch with our support team for help with your order, returns, payments, or any questions about CAPS Apparel.

Contact

Need help? Find out how to contact our support team and get assistance with your order, returns, or any questions.

Where is my order?

Can I change or cancel my order?

Can I change my delivery address?

I haven't received a confirmation email

I received the wrong item

Orders & Tracking

What are your shipping times?

How do I track my order?

My order is delayed

Shipping fees

Shipping policy

Shipping & Delivery

How do I return my order?

Can I exchange my order for something else?

Do I have to pay for my return?

Do I have to pay for my exchange?

When can I expect my refund?

Can I return a discounted item?

If I return my order, will the shipping costs be refunded?

Returns & Exchanges

Refund Policy

Do you have a refund guarantee?

Is there a warranty on my purchase?

Refunds & Warranties

The product I want is out of stock

Will the products in my cart be reserved for me?

How can I search for a particular product?

Products

Which payment methods do you accept?

Why was my payment declined?

When will I be charged?

Is it safe to pay on your website?

Why am I seeing multiple charges or a pending charge?

Payment

My discount isn't working

How do I use my discount/voucher/gift card?

What are the general conditions for discount codes?

Can I use multiple discount codes?

Do discounts apply to sale items?

Can I use a discount after placing an order?

Promotions & Discounts

What's your Wholesale Policy?

I want to become a CAPS Apparel Retailer

Wholesale

I want to collab with you

Collabs