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CAPS Apparel

<blockquote id="isPasted">We&#x2019;re sorry you haven&#x2019;t received a response yet &#x2014; we understand how important it is to hear back quickly.</blockquote><h4 id="we-typically-reply-within-13-business-days-if-you-havent-seen-a-response-please-check">We typically reply within 1&#x2013;3 business days. If you haven&#x2019;t seen a response, please check:</h4><ul><li style="line-height: 1;">Spam or junk folder</li><li style="line-height: 1;">Promotions tab (Gmail)</li><li style="line-height: 1;">That your email address was entered correctly</li></ul>If it&#x2019;s been longer than expected, there&#x2019;s a chance your message didn&#x2019;t reach us.Please feel free to <a href="https://capsapparel.com/pages/help-center?hcUrl=%252Fen-US%252Fcontact" target="_blank" rel="noopener noreferrer">contact us again</a> and we&#x2019;ll make sure your request is prioritized.<a href="https://capsapparel.com/pages/help-center?hcUrl=%252Fen-US%252Fcontact" target="_blank" rel="noopener noreferrer">Contact us here</a>

If it’s been longer than expected, there’s a chance your message didn’t reach us. Please feel free to contact us again and we’ll make sure your request is prioritized. Contact us here

I haven't received a response to my e-mail

Contact

Where is my order?

Can I change or cancel my order?

Can I change my delivery address?

I haven't received a confirmation email

I received the wrong item

Orders & Tracking

What are your shipping times?

How do I track my order?

My order is delayed

Shipping fees

Shipping policy

Shipping & Delivery

How do I return my order?

Can I exchange my order for something else?

Do I have to pay for my return?

Do I have to pay for my exchange?

When can I expect my refund?

Can I return a discounted item?

If I return my order, will the shipping costs be refunded?

Returns & Exchanges

Refund Policy

Do you have a refund guarantee?

Is there a warranty on my purchase?

Refunds & Warranties

The product I want is out of stock

Will the products in my cart be reserved for me?

How can I search for a particular product?

Products

Which payment methods do you accept?

Why was my payment declined?

When will I be charged?

Is it safe to pay on your website?

Why am I seeing multiple charges or a pending charge?

Payment

My discount isn't working

How do I use my discount/voucher/gift card?

What are the general conditions for discount codes?

Can I use multiple discount codes?

Do discounts apply to sale items?

Can I use a discount after placing an order?

Promotions & Discounts

What's your response time?

How can I file a complaint?

What's your Wholesale Policy?

I want to become a CAPS Apparel Retailer

Wholesale

I want to collab with you

Collabs

We typically reply within 1–3 business days. If you haven’t seen a response, please check:

I haven't received a response to my e-mailUpdated 2 months ago

We typically reply within 1–3 business days. If you haven’t seen a response, please check: