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CAPS Apparel

<p data-sourcepos="3:1-3:195" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin: 1rem 0px; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; word-break: break-word; color: rgb(31, 31, 31); font-family: &quot;Google Sans&quot;, &quot;Helvetica Neue&quot;, sans-serif; text-align: start; background-color: rgb(255, 255, 255);">We&apos;re truly sorry for any inconvenience this has caused. We&apos;re here to help you resolve this as smoothly as possible. To file a complaint, please <a href="https://capsapparel.gorgias.help/en-US/contact" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; background-color: transparent; color: var(--main-primary); text-decoration: none !important; user-select: auto;">send us an email</a> and include the following details:<ul data-sourcepos="7:1-10:0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin: 4px 0px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; padding-inline-start: 1.125rem; color: rgb(31, 31, 31); font-family: &quot;Google Sans&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 16px; text-align: start; background-color: rgb(255, 255, 255);"><li data-sourcepos="7:1-7:49" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 0px;">Your name and order number (if applicable):</li><li data-sourcepos="8:1-8:88" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 0px;">A detailed description of the issue: explain the situation as clearly as possible.</li><li data-sourcepos="9:1-10:0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 0px;">What you would like to see happen: let us know how you&apos;d like the issue resolved (e.g., refund, exchange, etc.).</li></ul><p data-sourcepos="11:1-11:172" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin: 1rem 0px; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; word-break: break-word; color: rgb(31, 31, 31); font-family: &quot;Google Sans&quot;, &quot;Helvetica Neue&quot;, sans-serif; text-align: start; background-color: rgb(255, 255, 255);">We take all complaints seriously and will investigate the matter thoroughly. We aim to respond to your email within 24-48 hours.<p data-sourcepos="13:1-13:116" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin: 1rem 0px; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; word-break: break-word; color: rgb(31, 31, 31); font-family: &quot;Google Sans&quot;, &quot;Helvetica Neue&quot;, sans-serif; text-align: start; background-color: rgb(255, 255, 255);">Thank you for bringing this to our attention. Your feedback helps us improve our products and service for everyone.

We're truly sorry for any inconvenience this has caused. We're here to help you resolve this as smoothly as possible. To file a complaint, please send us an email and include the following details:. We take all complaints seriously and will investiga

How can I file a complaint?

Contact

Can I change my order?

Can I cancel my order?

Can I change the delivery address after my order has been processed?

I haven't received a confirmation of my order

I received the wrong item. What should I do?

My order hasn't arrived on time. What should I do?

My order is still 'being processed', what should I do?

I think my order might be lost in transit. What should I do?

Your Order

How do I track my order?

When will I receive my order?

What are the shipping fees?

What is your shipping policy?

Which carriers do you use?

What are your shipping times?

Shipping & Delivery

How do I return my order?

Can I exchange my order for something else?

Can I return a discounted item?

When can I expect my refund?

Do I have to pay for my return?

Do I have to pay for my exchange?

If I return my order, will the shipping costs be refunded?

Returns & Exchanges

What's your Refund Policy?

Do you have a refund guarantee?

Is there a warranty on my purchase?

Refunds & Warranties

The product I want is out of stock..

Will the products in my cart be reserved for me?

How can I search for a particular product?

Products

What's your Wholesale Policy?

I want to become a CAPS Apparel Retailer

Wholesale

What's your response time?

I haven't received a response to my e-mail

I want to collab with you

Collabs

My discount isn't working

How do I use my discount/voucher/gift card?

What are the general conditions for discount codes?

Promotions & Discounts

Which payment methods do you accept?

Payment

How can I file a complaint?Updated 9 months ago