At CAPS Apparel, we want you to feel confident with every purchase. If something isn’t right, we’re here to help — quickly and fairly. 30-Day Delivery Guarantee. If your order has not arrived within 30 days of placing your order, you are eligible for

<h4 id="isPasted" style="line-height: 1;">Refund &amp; Return Policy</h4>At CAPS Apparel, we want you to feel confident with every purchase. If something isn&#x2019;t right, we&#x2019;re here to help &#x2014; quickly and fairly.<h4 style="line-height: 1;" id="refund-guarantee">Refund Guarantee</h4>30-Day Delivery GuaranteeIf your order has not arrived within 30 days of placing your order, you are eligible for:<ul><li style="line-height: 1;">A full refund, or</li><li style="line-height: 1;">A free reshipment</li></ul>whichever you prefer.<h4 style="line-height: 1;" id="exclusions">Exclusions</h4>The Refund Guarantee does not apply in the following cases:<ul><li style="line-height: 1;">Extended delivery regions where estimated delivery times exceed 30 days (see our <a href="https://capsapparel.com/pages/help-center?hcUrl=%252Fen-US%252Fshipping-policy-507968%253FisEmbedded%253Dtrue" target="_blank" rel="noopener noreferrer">Shipping Policy</a>).</li><li style="line-height: 1;">Incorrect or incomplete shipping details&#xA0;provided at checkout.</li></ul><h4 style="line-height: 1;" id="returns--exchanges"><a href="https://caps-apparel.gorgias.help/en-US/articles/returns-and-exchanges-137039" target="_blank" rel="noopener noreferrer">Returns &amp; Exchanges</a></h4>ReturnsYou may request a return within 30 days of receiving your order.To initiate a return:<ul><li style="line-height: 1;">Submit a request via our <a href="https://capsapparel.com/pages/return-form" target="_blank" rel="noopener noreferrer">Contact Return Form</a></li><li style="line-height: 1;">Wait for approval and return instructions from our team</li></ul>Return conditions:<ul><li style="line-height: 1;">Items must be unused and in original packaging</li><li style="line-height: 1;">Customers are responsible for <a href="https://caps-apparel.gorgias.help/en-US/do-i-have-to-pay-for-my-return-508002" target="_blank" rel="noopener noreferrer">return shipping costs</a> </li></ul>ExchangesWe offer a simple exchange process if you&apos;d prefer a different item, size, or color.<ul><li style="line-height: 1;">Submit an exchange request via our <a href="https://capsapparel.com/pages/return-form" target="_blank" rel="noopener noreferrer">Contact Return Form</a></li><li style="line-height: 1;">Once approved, follow the return instructions</li><li style="line-height: 1;">Place your new order (recommended for fastest processing)</li></ul>We offer free shipping on all exchange orders.If the new item has a higher price, the difference will need to be paid before shipment.<h4 id="non-eu-customers">Non-EU Customers</h4>For customers outside the EU:<ul><li style="line-height: 1;"><a href="https://caps-apparel.gorgias.help/en-US/do-i-have-to-pay-for-my-return-508002" target="_blank" rel="noopener noreferrer">Return shipping</a>&#xA0;must be arranged and paid by the customer</li><li style="line-height: 1;">We strongly recommend using a tracked shipping service</li><li style="line-height: 1;">Import duties or customs fees (if applicable) are the customer&#x2019;s responsibility</li></ul><h4 style="line-height: 1;" id="refund-processing"><a href="https://caps-apparel.gorgias.help/en-US/when-can-i-expect-my-refund-507999" target="_blank" rel="noopener noreferrer">Refund Processing</a></h4>Once your return is received and inspected:<ul><li style="line-height: 1;">Returns are processed within 2&#x2013;5 business days</li><li style="line-height: 1;">Refunds are issued to your original payment method</li><li style="line-height: 1;">You can expect your refund within 5&#x2013;7 business days after processing</li></ul>You will receive an email confirmation once your refund has been issued.<h4 id="need-help"><a href="https://capsapparel.com/pages/help-center?hcUrl=%252Fen-US%252Fcontact" target="_blank" rel="noopener noreferrer">Need Help?</a></h4>If you have questions or concerns about your return or refund, our support team is <a href="https://capsapparel.com/pages/help-center?hcUrl=%252Fen-US%252Fcontact" target="_blank" rel="noopener noreferrer">here</a> to help.We&#x2019;re committed to making the process as smooth and fair as possible.

Refund Policy

If your order hasn’t arrived within 30 days of placing your order, you can choose between:. Our Refund Guarantee applies if:. The Refund Guarantee does not apply in the following cases:. If your order is delayed or you have any concerns, feel free to

<blockquote>Yes &#x2014; we offer a 30-day delivery guarantee for your peace of mind.</blockquote>If your order hasn&#x2019;t arrived within 30 days of placing your order, you can choose between:<ul><li style="font-size: 12px; line-height: 1;">A full refund, or</li><li style="font-size: 12px; line-height: 1;">A free reshipment</li></ul><h4 style="line-height: 1;" id="when-does-this-apply">When does this apply?</h4>Our&#xA0;<a href="https://caps-apparel.gorgias.help/en-US/refund-policy-508010" target="_blank" rel="noopener noreferrer">Refund Guarantee</a>&#xA0;applies if:<ul><li style="font-size: 12px; line-height: 1;">Your order has not been delivered within 30 days</li><li style="font-size: 12px; line-height: 1;">The delay is not caused by incorrect shipping details</li></ul><h4 style="line-height: 1;" id="exclusions">Exclusions</h4>The&#xA0;<a href="https://caps-apparel.gorgias.help/en-US/refund-policy-508010" target="_blank" rel="noopener noreferrer">Refund Guarantee</a>&#xA0;does not apply in the following cases:<ul><li style="font-size: 12px; line-height: 1;">Extended delivery regions where estimated delivery times exceed 30 days (see our <a href="https://caps-apparel.gorgias.help/en-US/shipping-policy-507968" target="_blank" rel="noopener noreferrer">Shipping Policy</a>)</li><li style="font-size: 12px; line-height: 1;">Incorrect or incomplete address details provided at checkout</li></ul><h4 style="line-height: 1;" id="important-to-know">Important to know</h4><ul><li style="font-size: 12px; line-height: 1;">Delivery delays caused by carriers, customs, or peak periods may occasionally occur</li><li style="font-size: 12px; line-height: 1;">We always do our best to ensure your order arrives as quickly as possible</li></ul><h4 style="line-height: 1;" id="need-help"><a href="https://capsapparel.com/pages/help-center?hcUrl=%252Fen-US%252Fcontact" target="_blank" rel="noopener noreferrer">Need help?</a></h4>If your order is delayed or you have any concerns, feel free to&#xA0;<a href="https://capsapparel.com/pages/help-center?hcUrl=%252Fen-US%252Fcontact" target="_blank" rel="noopener noreferrer">contact</a>&#xA0;our support team &#x2014; we&#x2019;re here to help.

Do you have a refund guarantee?

We stand behind the quality of our caps and want you to love your purchase. That's why we offer a 30-day warranty from the date your order was delivered. What's Covered. If your CAPS Apparel exhibit a manufacturing defect or damage within the 14-day

<blockquote>Yes &#x2014; we offer a 30-day warranty from the date your order is delivered.</blockquote>We stand behind the quality of our products and want you to feel confident in your purchase.<h4 style="line-height: 1;" id="whats-covered">What&#x2019;s covered?</h4>If your item has a manufacturing defect or arrives damaged, we&#x2019;ll provide a free replacement.<h4 style="line-height: 1;" id="whats-not-covered">What&#x2019;s not covered?</h4>Our warranty does not cover:<ul><li style="line-height: 1;">Normal wear and tear</li><li style="line-height: 1;">Damage caused by improper use, washing, or storage</li><li style="line-height: 1;">Lost or stolen items</li></ul><h4 style="line-height: 1;" id="how-to-make-a-warranty-claim">How to make a warranty claim</h4>To request a replacement, simply contact us and include:<ul><li style="line-height: 1;">Your order number</li><li style="line-height: 1;">A short description of the issue</li><li style="line-height: 1;">A clear photo of the defect</li></ul>Our team will review your request and get back to you as quickly as possible.<h4 style="line-height: 1;" id="what-happens-next">What happens next?</h4>If your claim is approved, we&#x2019;ll send you a replacement item free of charge.<h4 style="line-height: 1;" id="need-help"><a href="https://capsapparel.com/pages/help-center?hcUrl=%252Fen-US%252Fcontact" target="_blank" rel="noopener noreferrer">Need help?</a></h4>If you&#x2019;re unsure whether your item qualifies, feel free to <a href="https://capsapparel.com/pages/help-center?hcUrl=%252Fen-US%252Fcontact" target="_blank" rel="noopener noreferrer">contact</a> our support team &#x2014; we&#x2019;re happy to help.

Is there a warranty on my purchase?

Send us an email and we'll get back to you as soon as we can.

CAPS Apparel

Learn about our refund policy, processing times, eligibility, and warranty coverage. Find out when to expect your refund and how we handle returns and product issues.

Refunds & Warranties

Find everything you need to know about refunds, processing times, and warranty coverage.