Do you have a refund guarantee?Updated a month ago

Absolutely! We are committed to delivering orders on time, but please be advised that sometimes unforeseen delays can occur due to carrier issues beyond our control. If your order hasn’t arrived within 30 days of placement, rest assured, you're covered by our Refund Guarantee*. You have the choice between receiving a full refund or opting for a free reshipment. It’s important to us that you feel secure and satisfied with your purchase.

*Please Note: Our Guarantee Excludes:

• Extended Delivery Locations: Orders shipped to countries with an estimated delivery time exceeding 30 days. For details on expected delivery times by country, please refer to our Shipping Policy
• Customer Error: Shipments that fail to be delivered due to inaccuracies provided by the customer, such as incorrect or incomplete addresses.

We're committed to ensuring a seamless and positive experience with every order. If you encounter any issues or have questions, our customer service team is here to help.

You can contact us here.