Send us an email and we'll get back to you as soon as we can.

CAPS Apparel

<blockquote><span style="font-size: 12px;">Shipping costs from your original order are non-refundable.</span></blockquote><h2 style="line-height: 1;" id="what-about-return-shipping"><span style="font-size: 12px;">What about <a href="https://caps-apparel.gorgias.help/en-US/how-do-i-return-my-order-507986" target="_blank" rel="noopener noreferrer">return</a> shipping?</span></h2><p style="line-height: 1; margin-left: 20px;"><span style="font-size: 12px;">Return shipping costs are the responsibility of the customer.</span></p><h2 style="line-height: 1;" id="when-is-shipping-covered"><span style="font-size: 12px;">When is shipping covered?</span></h2><p style="line-height: 1; margin-left: 20px;"><span style="font-size: 12px;">If you received an incorrect or damaged item, we will cover all shipping costs, including return and replacement.</span></p><h2 style="line-height: 1;" id="prefer-an-exchange"><span style="font-size: 12px;"><a href="https://caps-apparel.gorgias.help/en-US/can-i-exchange-my-order-for-something-else-507990" target="_blank" rel="noopener noreferrer">Prefer an exchange?</a></span></h2><ul><li style="line-height: 1; font-size: 12px;">We offer free shipping on all <a href="https://caps-apparel.gorgias.help/en-US/can-i-exchange-my-order-for-something-else-507990" target="_blank" rel="noopener noreferrer">exchanges</a>.</li><li style="line-height: 1; font-size: 12px;">If you choose to exchange your item instead of returning it, your replacement order will be shipped to you at no additional cost.</li></ul>

Return shipping costs are the responsibility of the customer. If you received an incorrect or damaged item, we will cover all shipping costs, including return and replacement.

If I return my order, will the shipping costs be refunded?

Returns & Exchanges

Where is my order?

Can I change or cancel my order?

Can I change my delivery address?

I haven't received a confirmation email

I received the wrong item

Orders & Tracking

What are your shipping times?

How do I track my order?

My order is delayed

Shipping fees

Shipping policy

Shipping & Delivery

How do I return my order?

Can I exchange my order for something else?

Do I have to pay for my return?

Do I have to pay for my exchange?

When can I expect my refund?

Can I return a discounted item?

Refund Policy

Do you have a refund guarantee?

Is there a warranty on my purchase?

Refunds & Warranties

The product I want is out of stock

Will the products in my cart be reserved for me?

How can I search for a particular product?

Products

Which payment methods do you accept?

Why was my payment declined?

When will I be charged?

Is it safe to pay on your website?

Why am I seeing multiple charges or a pending charge?

Payment

My discount isn't working

How do I use my discount/voucher/gift card?

What are the general conditions for discount codes?

Can I use multiple discount codes?

Do discounts apply to sale items?

Can I use a discount after placing an order?

Promotions & Discounts

What's your response time?

I haven't received a response to my e-mail

How can I file a complaint?

Contact

What's your Wholesale Policy?

I want to become a CAPS Apparel Retailer

Wholesale

I want to collab with you

Collabs

What about return shipping?

When is shipping covered?

Prefer an exchange?

If I return my order, will the shipping costs be refunded?Updated 2 months ago

What about return shipping?

When is shipping covered?

Prefer an exchange?