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Can I change my order?

If you've placed your order less than one hour ago, please contact our Customer Support team  and they try their best to accommodate your request for change. No guarantees tho. Due to our highly efficient, automated fulfillment process, once an order

Can I cancel my order?

If you've placed your order less than one hour ago, please contact our Customer Support team  and they try their best to accommodate your cancellation request. No guarantees tho. Due to our highly efficient, automated fulfillment process, once an ord

Can I change the delivery address after my order has been processed?

Once your order has been processed, we are unable to amend the shipping details as our fulfillment process is designed for rapid processing.

I haven't received a confirmation of my order

You should receive the email within 5 minutes after placing the order. If not, did you check your spam folder? If it's not in there, please contact us and give us your email address so we can resend it to you.

I received the wrong item. What should I do?

Oh no! We're sorry you received the wrong item. Please send us an email so we can send you the correct item. We'll need:

My order hasn't arrived on time. What should I do?

After placing your order, you can track its progress directly on our Tracking Page. If the delivery timeframe has passed and your package is still not with you, please reach out to us here. Our dedicated Customer Support team will help you out at onc

My order is still 'being processed', what should I do?

Once your order has been packed and processed, you will receive an email with a tracking number. The tracking information may not be immediately available after your order is processed. It can take 1-2 days for the carrier to pick up your package and

I think my order might be lost in transit. What should I do?

If you suspect that your order may be lost in transit, please reach out to our Customer Support team. We'll work with the carrier to investigate the issue and provide you with assistance to resolve the situation as quickly as possible. You can track