Devoluções & Trocas
Encontre respostas sobre o seu pedido, acompanhe o envio, atualize os seus dados ou resolva rapidamente problemas comuns de pedidos.
Como faço para devolver meu pedido?
Para que a devolução seja aceita:. Se tiver alguma dúvida, entre em contato com nossa equipe de suporte e informe o número do seu pedido.
Posso trocar a minha encomenda por outra coisa?
Return shipping costs are the responsibility of the customer. Once your return has been received and approved, your replacement item will be shipped. If you have any questions, please contact our support team and include your order number.
Tenho de pagar pela minha devolução?
International returns may be subject to import duties or customs fees. These charges are the responsibility of the customer. If you’re unsure about the best option, feel free to contact our support team. We’re happy to help you find the most cost-eff
Tenho de pagar pela minha troca?
We offer free shipping on your replacement order, but you will need to cover the cost of returning the original item. To start your exchange, please fill out our Contact Return Form, and our team will guide you through the process. If you have any co
Quando posso esperar o meu reembolso?
After your refund is processed:. After processing, it may take additional time for your bank or payment provider to complete the transaction:. If it’s been longer than expected, feel free to contact our support team and we’ll be happy to assist you.
Posso devolver um item com desconto?
Buy X Get X Free offers. Customized products are made specifically for you and cannot be returned or refunded. If you only want to return part of a promotional order, we recommend requesting an exchange instead. This allows us to offer a smoother sol
Se eu devolver o meu pedido, os custos de envio serão reembolsados?
Return shipping costs are the responsibility of the customer. If you received an incorrect or damaged item, we will cover all shipping costs, including return and replacement.