What is your shipping policy?Updated 10 months ago

We offer multiple shipping options, depending on your region.

Express shipping

For EU customers only. Your package will be shipped from our warehouse in the Netherlands. The costs and delivery time vary per country. No import fees apply.

Back-order

For EU customers only. One of the item(s) in your order is currently out of stock in our NL warehouse. To prevent you from having to wait and check when it's back in stock again, you can order it as a 'back-order' meaning it will be send to you from our international warehouse. This takes approximately 2-3 weeks. No import fees apply.

To compensate you for the wait, the shipping fee is on us.

Standard shipping

For UK and US customers only. No import fees apply.

International shipping

For the rest of the world. Your package will be shipped from our international warehouse, meaning it will be cross oceans to get to you. This process takes about 2-4 weeks, depending on the country of destination. No import fees apply.

An accurate estimation of the delivery time frame, will be calculated during the checkout, once you fill in your address. The real-time delivery frame will also be available on our Tracking Page.

Refund Guarantee
We are committed to delivering orders on time, but please be advised that sometimes unforeseen delays can occur due to carrier issues beyond our control. If you haven't received your order within 30 days after placing it, you will receive either a reshipment or a full refund from us, depending on the circumstances and your preferences. 

For more information, check out this article.