My order hasn't arrived on time. What should I do?Updated 10 months ago

After placing your order, you can track its progress directly on our Tracking Page. If the delivery timeframe has passed and your package is still not with you, please reach out to us here. Our dedicated Customer Support team will help you out at once.

We are committed to delivering orders on time, but please be advised that sometimes unforeseen delays can occur due to carrier issues beyond our control. 

Please be aware that once an order has been processed we are unable to cancel or change it as our fulfillment process is automated and moves swiftly. However, If you haven't received your order within 30 days after placing it, we will issue a full refund (or a free reshipment, whichever you choose). For more information, check out our Refund Guarantee.