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Qual é o vosso tempo de resposta.

To help us assist you as quickly as possible, we recommend contacting us through one channel only. Sending multiple messages across different platforms may slow down the process, as all messages are merged into one ticket. We appreciate your patience

Não recebi resposta ao meu e-mail

If it’s been longer than expected, there’s a chance your message didn’t reach us. Please feel free to contact us again and we’ll make sure your request is prioritized. Contact us here

Como posso apresentar uma reclamação?

If you’d still like to file a complaint, please contact us and include the following details:. Our team will carefully review your case and work towards a fair and satisfactory solution. We aim to respond within 24–48 hours. Please note that sending