To help us assist you as quickly as possible, we recommend contacting us through one channel only. Sending multiple messages across different platforms may slow down the process, as all messages are merged into one ticket. We appreciate your patience

<blockquote id="isPasted">Our response time is typically within 1&#x2013;3 business days.</blockquote>To help us assist you as quickly as possible, we recommend contacting us through&#xA0;<a href="https://capsapparel.com/pages/help-center?hcUrl=%252Fen-US%252Fcontact" target="_blank" rel="noopener noreferrer">one channel only</a>. Sending multiple messages across different platforms may slow down the process, as all messages are merged into one ticket.We appreciate your patience and will get back to you as soon as possible.

Hva er deres responstid?

If it’s been longer than expected, there’s a chance your message didn’t reach us. Please feel free to contact us again and we’ll make sure your request is prioritized. Contact us here

<blockquote id="isPasted">We&#x2019;re sorry you haven&#x2019;t received a response yet &#x2014; we understand how important it is to hear back quickly.</blockquote><h4 id="we-typically-reply-within-13-business-days-if-you-havent-seen-a-response-please-check">We typically reply within 1&#x2013;3 business days. If you haven&#x2019;t seen a response, please check:</h4><ul><li style="line-height: 1;">Spam or junk folder</li><li style="line-height: 1;">Promotions tab (Gmail)</li><li style="line-height: 1;">That your email address was entered correctly</li></ul>If it&#x2019;s been longer than expected, there&#x2019;s a chance your message didn&#x2019;t reach us.Please feel free to&#xA0;<a href="https://capsapparel.com/pages/help-center?hcUrl=%252Fen-US%252Fcontact" target="_blank" rel="noopener noreferrer">contact us again</a>&#xA0;and we&#x2019;ll make sure your request is prioritized.<a href="https://capsapparel.com/pages/help-center?hcUrl=%252Fen-US%252Fcontact" target="_blank" rel="noopener noreferrer">Contact us here</a>

Jeg har ikke mottatt svar på e-posten min

If you’d still like to file a complaint, please contact us and include the following details:. Our team will carefully review your case and work towards a fair and satisfactory solution. We aim to respond within 24–48 hours. Please note that sending

<blockquote id="isPasted">We&#x2019;re sorry to hear you&#x2019;ve had a negative experience &#x2014; we take all feedback seriously and are here to help resolve this as quickly as possible.</blockquote><h4 id="before-submitting-a-complaint-you-may-find-a-quick-solution-in-our-help-center-where-we-cover-common-questions-about-orders-shipping-and-returns">Before submitting a complaint, you may find a quick solution in our <a href="https://capsapparel.com/pages/help-center?hcUrl=%252Fen-US" target="_blank" rel="noopener noreferrer">Help Center</a>, where we cover common questions about orders, shipping, and returns.</h4>If you&#x2019;d still like to file a complaint, please <a href="https://capsapparel.com/pages/help-center?hcUrl=%252Fen-US%252Fcontact" target="_blank" rel="noopener noreferrer">contact us</a> and include the following details:<ul><li style="font-size: 12px; line-height: 1;">Your name and order number (if applicable)</li><li style="font-size: 12px; line-height: 1;">A clear description of the issue</li><li style="font-size: 12px; line-height: 1;">Your preferred resolution (e.g. refund, replacement, exchange)</li></ul>Our team will carefully review your case and work towards a fair and satisfactory solution.We aim to respond within 24&#x2013;48 hours. Please note that sending multiple messages may slow down the process, as all inquiries are handled in one conversation.Your feedback helps us improve &#x2014; thank you for bringing this to our attention.

Hvordan kan jeg sende inn en klage?

CAPS Apparel

Kontakt

Hvor er bestillingen min?

Kan jeg endre eller kansellere bestillingen min?

Kan jeg endre leveringsadressen min?

Jeg har ikke mottatt en bekreftelsesmail

Jeg har mottatt feil vare

Bestilling & Sporing

Hva er deres leveringstider?

Hvordan sporer jeg bestillingen min?

Bestillingen min er forsinket

Fraktkostnader

Fraktpolicy

Frakt & Levering

Hvordan returnerer jeg bestillingen min?

Kan jeg bytte bestillingen min til noe annet?

Må jeg betale for returen min?

Må jeg betale for byttet mitt?

Når kan jeg forvente refusjonen min?

Kan jeg returnere en rabattert vare?

Hvis jeg returnerer bestillingen min, vil fraktkostnadene bli refundert?

Returer & Bytte

Refusjonspolicy

Har dere en refusjonsgaranti?

Er det garanti på kjøpet mitt?

Refusjoner & Garantier

Produktet jeg ønsker er utsolgt.

Vil produktene i handlekurven min bli reservert for meg?

Hvordan kan jeg søke etter et bestemt produkt?

Produkter

Hvilke betalingsmetoder godtar dere?

Hvorfor ble betalingen min avvist?

Når vil jeg bli belastet?

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Hvorfor ser jeg flere belastninger eller en ventende betaling?

Betaling

Rabattkoden min fungerer ikke

Hvordan bruker jeg rabatten min / kupongen / gavekortet mitt?

Hva er de generelle vilkårene for rabattkoder?

Kan jeg bruke flere rabattkoder samtidig?

Gjelder rabatter også på salgsvarer.

Kan jeg bruke en rabatt etter at jeg har lagt inn en bestilling.

Kampanjer & Rabatter

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Jeg ønsker å bli CAPS Apparel-forhandler

Engros

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