Pourquoi mon paiement a-t-il été refusé ?Mis à jour 9 days ago
Sometimes a payment can be declined for a few common reasons. Don’t worry — this usually has a simple fix.
Common reasons for declined payments
- Incorrect details
Double-check that your card number, expiration date, and security code (CVC) are entered correctly. - Insufficient funds
Make sure there are enough funds available on your card or account. - Bank security checks
Your bank may block the payment for security reasons, especially for international or online purchases. - 3D Secure / verification failed
Some payments require additional verification (e.g. a code sent to your phone or banking app). If this step isn’t completed, the payment may be declined. - Payment method not supported
Certain payment methods may not be available in your country or on your device.
What you can do
- Try again and make sure all details are correct
- Use a different payment method
- Contact your bank to approve the transaction
- Try a different browser or device
Still having trouble?
If your payment keeps getting declined, our support teamis happy to help.